Comments, Complaints & Suggestionslogo

Complaints

The Practice aims to give a friendly and professional service to all our patients. If however you have any concerns about any aspect of our service, please let us know. Speak to whoever you feel most comfortable with – your GP, our practice manager, or our reception staff will be happy to help. The majority of cases can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised, as you would wish, you can write to:

The Complaints Manager (this dept. has replaced PALS from April 2013)
NHS England
PO Box 16738
Redditch
B97 9PT

You could also contact Ombudsman on:

03450 154 033 or go to

https://www.ombudsman.org.uk/about-us/contact-us

for further help.

Compliments/Comments

Our Team works very hard. From time to time it’s nice to hear if you have had a positive experience. If this is the case, then please either complete a Friends & Family Test available at reception or leave feedback on the NHS Choices Website:

https://www.nhs.uk/pages/home.aspx

We always share feedback left by patients whether this is negative or positive. We use this to reflect back and learn.

Linda, our Practice Nurse, receiving a ‘Thank You’ card with beautiful flowers from one of our patients.