Appointments

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Booking an Appointment

Appointments can be made by any of the following methods:

  • Telephone
  • Online [please see our ‘Online Services‘ Page for more information on booking your appointments Online]
  • By calling in at the reception desk.

If you have given us your mobile number you will get a reminder two days before your appointment. It is important that you inform us if you change your mobile number if using this service.

Non-urgent advice: Notice

Please let us know if you do not want to use this service. With online access you can update your details if you change your telephone number or address. You can gain online access by asking the receptionist the next time you are in the surgery or passing.

We aim to offer routine appointment within two working days and an urgent appointment on the same day with a healthcare professional depending on your clinical need.

You may not be able to see the clinician of your choice for urgent appointment. There is no limit as to how far ahead you can book your appointments.  If they are on the system you can book them. If you want two people to be seen at the same appointment, please make two appointments. 

If you have more than one problem to discuss with the doctor please ask for ‘double appointment’. We always try to minimise the waiting time for you, whilst we try to see you at your allocated time, some patients’ appointments may take longer than the time allocated, so please be patient if there is a delay.


SGPA: Extended Access Appointment

The Practice can arrange an appointment for patients in the Extended Access between 6:00 pm and 8:00 pm weekdays across the City (Riverview/Southwick/Washington/Pallion/Houghton). Weekends 9:00am – 5:00pm.

These appointments are for acute cases only and accessible to all Sunderland GP Practices. Please click on the following link for more information: Sunderland Extended Access Service

Make the Most of Your Appointment

  • Make a note of any questions or concerns you might have before your appointment so you can make sure you cover everything you want to.
  • Wear loose clothing to make it easier for you to have your blood pressure checked and easily removable footwear to examine feet should these examinations be needed.
  • If you are concerned about not understanding or remembering something from your appointment you can bring someone with you. Someone you are happy to share your medical information.
  • Be direct. You may have a problem that is embarrassing or difficult for you to talk about. Don’t leave it until the end. Remember these problems are probably common ones your doctor comes across.
  • If you are prescribed medication, be sure you are happy why it has been prescribed, how it works and how long you have to take. You can ask the pharmacist about medicines as well.
  • If you are on medications please bring them with you. Also bring other medications you are taking not prescribed by your doctor like herbal medicine, health food purchases etc.