Appointments can be made by any of the following methods:
- Online [please see our ‘Online Services‘ Page for more information on booking your appointments Online]
- By calling in at the reception desk.
If you have given us your mobile number you will get a reminder two days before your appointment. It is important that you inform us if you change your mobile number if using this service. Please let us know if you do not want to use this service.
With online access you can update your details if you change your telephone number or address. You can gain online access by asking the receptionist the next time you are in the surgery or passing.
We aim to offer routine appointment within two working days and an urgent appointment on the same day with a health care professional depending on your clinical need. You may not be able to see the clinician of your choice for urgent appointment.
There is no limit as to how far ahead you can book your appointments. If they are on the system you can book them. If you want two people to be seen at the same appointment, please make two appointments. If you have more than one problem to discuss with the doctor please ask for ‘double appointment’.
We always try to minimise the waiting time for you, whilst we try to see you at your allocated time, some patients’ appointments may take longer than the time allocated, so please be patient if there is a delay.
SGPA: Extended Access Appointment
The Practice can arrange an appointment for patients in the Extended Access between 6:00pm and 8:00pm weekdays across the City (Riverview/Southwick/Washington/Pallion/Houghton). Weekends 9:00am – 5:00pm. These appointments are for acute cases only and accessible to all Sunderland GP Practices.
Please click on this link for more information: Sunderland Extended Access Service
If you want chaperone when you are examined by doctors or nurses, feel free to ask for one. If you are having intimate examination or any other examination you may be offered to have a chaperone.
You should be told why the examination is needed and what it entails. If you are not comfortable with the examination don’t hesitate to ask the examination to be stopped.