Appointments can be made by any of the following methods:

  • Telephone
  • Online [please see our ‘Online Services‘ Page for more information on booking your appointments Online]
  • By calling in at the reception desk.

If you have given us your mobile number you will get a reminder two days before your appointment. It is important that you inform us if you change your mobile number if using this service. Please let us know if you do not want to use this service.

With online access you can update your details if you change your telephone number or address. You can gain online access by asking the receptionist the next time you are in the surgery or passing.

We aim to offer routine appointment within two working days and an urgent appointment on the same day with a health care professional depending on your clinical need. You may not be able to see the clinician of your choice for urgent appointment.

There is no limit as to how far ahead you can book your appointments.  If they are on the system you can book them. If you want two people to be seen at the same appointment, please make two appointments. If you have more than one problem to discuss with the doctor please ask for ‘double appointment’.

We always try to minimise the waiting time for you, whilst we try to see you at your allocated time, some patients’ appointments may take longer than the time allocated, so please be patient if there is a delay.

SGPA: Extended Access Appointment

The Practice can arrange an appointment for patients in the Extended Access between 6:00pm and 8:00pm weekdays across the City (Riverview/Southwick/Washington/Pallion/Houghton). Weekends 9:00am – 5:00pm. These appointments are for acute cases only and accessible to all Sunderland GP Practices.

Please click on this link for more information: Sunderland Extended Access Service

Chaperone Policy

If you want chaperone when you are examined by doctors or nurses, feel free to ask for one. If you are having intimate examination or any other examination you may be offered to have a chaperone.

You should be told why the examination is needed and what it entails. If you are not comfortable with the examination don’t hesitate to ask the examination to be stopped.


Wearside Medical Practice informs you that all appointments are being telephone triaged by clinicians first. Only patients that have been requested to attend by a clinician should come into the practice for a face to face appointment until further notice.

All patients, who will be offered a face to face appointment, are required to wear their own mask or any face covering when attending. Please click here to watch two short videos.

If you need to contact us, order medication or have any queries, please call the practice on 0191-5689 510 for more information.

Clinically vulnerable people are being asked to stay at home by the government.

If you are worried about Coronavirus, then please use the NHS 111 online service for advice and help. If you cannot access the internet and need to speak with NHS Coronavirus testing service, dial 119 from any phone.

Install NHS Test and Trace App on your telephone to help fight the virus. 

For more information please visit the government website:

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